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Dashboard/Balanced Scorecard for comparing Market Unit
We are working on a Exec Dashboard focused on comparing performance across our North America Services Market Units. The goal is to provide a concise ~2 page format of key insights to regional leadership and individual leaders of each unit (geographical or industry based), and promote some healthy competition between the MUs.
As you can imagine, at SAP we have plenty of existing dashboards, reports and other data so not it's matter of having information available, but more about distilling down to manageable list of key metrics that define what good looks like and provides our leaders insight across financial, sales, delivery, transformation, operational excellence and people topics.
Does anyone have a good example of a concise format they are willing to share, or any unique metrics you have found useful to measure your services business (in addition to the typical financial, sales and delivery KPIs)?