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Are you seeing a significant shift from field delivered services to carry-in/depot services?

TraeShattuck DirectorFounding Member | Scholar ✭✭

For business customers, hardware repairs have been historically delivered at their place of business. Given the current pandemic, are your customers shifting to other methods of delivering break/fix services.

Best Answer


  • LexiProvost
    LexiProvost Sr. Member Success Manager Moderator | mod

    Hi Trae! Thank you for your question. Definitely something that Field Services professionals are struggling with right now. @Vele Galovski, what are you hearing about members regarding shifting to other methods of delivering break/fix services?

  • JohnRagsdale
    JohnRagsdale Distinguished VP, Technology Research Member | Guru ✭✭✭✭✭

    I recently did a webinar with Jim Roe, IT Director, Field Services, FieldCore, who talked about their shift toward virtual reality to assist customers in diagnosing problems and replacing parts since they can't dispatch a field tech due to the pandemic. He had some interesting examples of virtual field service. Here's a link to the recording: http://www.tsia.com/webinars/the-new-normal-virtual-field-service-and-digital-support