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Does anyone receive or write product requirements that come from the support org?
I'm working on creating a set of requirements for product that include supportability (smart error messages, logging for debugging) customer experience (does the product do what it says, do the docs make sense and usable) and other criteria.
I'd love to know if anyone has a set of requirements they already use or suggestions of what to include. Thank you so much and I'm happy to share what we create if anyone is interested.