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Services Nomenclature - 20 Second Member Poll
As a historically on-premise software company that has pivoted to being a SaaS Provider we are reviewing post sale department/team names within our organization. The goal is to ensure we are aligned to current industry standards. Members can you share the names of the following functions within your own organizations?
1) What is the name of the team that implements or deploys your solution (e.g. solution design, configuration, roll-out/go-lives, etc.)?
2) What is the name of the team that responds to customer requests and incidents (e.g. solution validation, business use case support, etc.) ?