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Utilization - If you calculate utilization - what do you include? What is your equation?
If you calculate utilization...
Do you calculate the factor differently for Exempt vs Non-Exempt resources? (Does the denominator hours change based on Exempt vs Non-Exempt?)
What hours do you include in the Numerator. i.e. All Billable hours? Education taken and/or delivered?
Do you modify the FTE based on job role? i.e. count a Team Lead as zero or partial FTE?