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Knowledge Management Best Practices
We are looking to establish an improved Knowledge Management process and capabilities for collecting market and customer information, as well as internal insights from the company’s own experiences.
The Knowledge Management would primarily be for the purpose of Customer Success Planning, Customer Segmentation and Service Offer Modelling.
It would imply establishing information channels, developing, and implementing models for capturing, processing, and sharing the information and knowledge for the intended purposes.
What practices and models are used, and offered, in the market/industry today that relates to the intended business purposes explained in the background section? Who could we interact with to get more information on this topic?