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Support Contract Renewal Incentives
Hi Team, as the Covid-19 pandemic continued to impact our customers business, we experienced an increase in support contract cancellations in specific customer segments. Some of those businesses are now beginning to return to the "new normal".
I am curious if other support organizations have experienced similar cancellations and considering a "pro-active" approach to reach out to those customers and offer targeted "incentives" to return to support. Ex. waive pre-contract inspections for hardware, first year at a reduced rate, discounts, etc...just curious if this is being considered and any thoughts on offering special "C-19 Incentives".