Let's continue discussing here at TSIA Exchange.
Where does the training and support of Partners live?
Due to the growth of partner selling and solution outsourcing, one topic that seems to come up often recently is how companies can best equip their partners. Does anyone have any recommendations on how to train and provide support to partners? More specifically, which department best manages this?
From a customer model, Professional Services and Customer Enablement would handle onboarding and training, while Support Services would support the customer with any issues using a company's software.
Is the customer model the best route to go for partner "support" or is this handled by a specific group perhaps within a company's Partner department or somewhere else?
Thanks for any insights!