Job Description for Global Support Business Operations Leader

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Monica Mallick
Monica Mallick Member
in Technology & Services Strategy

Looking for Job description for

Director, Global Support Business Operations responsible for

Quality

Training

Process

Analytics

Budget

Tools

Projects /PMO

WFM

I could write one up but hoping to leverage is somebody already has one to share

Thanks

Answers

  • Spencer Hancock
    Spencer Hancock Moderator | mod
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    Hello Monica,

    Welcome to the TSIA Exchange! Excellent question; creating clear job roles is a critical piece of building a strong organization. I think this community is going to be a great place to get some insights. @Steven Forth , @Daniel Coullet, @Mary Cay Kosten, @Alexander Mundorff; Any insights on writing a job description for a Director, Global Support Business Operations.

  • StevenForth
    StevenForth Founding Partner | Expert ✭✭✭
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    I am doing this right now as well.

    The approach being taken is to break this up into a set of roles with no assumption that all the roles will be filled by one person. We want to have a more agile organizational approach.

    For each role, we identify the responsibilities and the skills.

    Role

    Responsibilities

    Skills

    Maybe we could start by defining the roles.

  • Monica Mallick
    Monica Mallick Member
    edited April 2021
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    have done this role myself extensively very familiar with it

    was hoping to use one already there instead of writing it myself


    Please share the JD if you have one would be very helpful

  • CA212
    CA212 Member
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    Does anyone have a job description for a service offer manager?

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