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Who owns updates to your company’s Service Status page?

Hi TSIA Community,

Who owns updates to your company’s Service Status page? Support, Engineering, another team?

We’re currently deliberating about

Thank you!


  • StevenForth
    StevenForth Founding Partner | Expert ✭✭✭

    Customer Success

    Of course in the current world this needs to be more than a page and updates via social media are important.

  • PatrickMartin
    PatrickMartin Founding Analyst | Expert ✭✭✭


    Our Cloud Operations team owns the status page, but Support contributes by notifying them of issues that are reported that should be published on the page.

  • Hi,

    we have the Operations team owning that through automation in our Support Portal. This applies for the wider Service disruptions.

  • In my previous company it was managed by Security & Operations + Product Development.

  • Neal Hatton
    Neal Hatton Member | Enthusiast ✭

    R&D Cloud DevOps -- ie the staff who manage the platform/infrastructure