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What are best-in-class benchmark for deployment times for XCaaS deployment?

DivyaAgarwal
DivyaAgarwal Associate DirectorMember | Enthusiast ✭

Dear Members,

Any insights on XCaaS deployment time benchmarks will be helpful. Assuming an enterprise customer with >$5K MRR and multiple US sites:

1) What is the industry benchmark for how long it should take to get the first site live and getting value out of the purchase?

2) Does that benchmark change if deploying UCaaS vs. CCaaS?

3) Does that benchmark change if deploying hybrid - both UCaaS/CCaaS combined at one go live?


Thanks,

Divya

Answers

  • JohnPatrickAzurin
    JohnPatrickAzurin Member Success Coordinator Moderator | mod

    Hi Divya,

    Thanks for reaching out to the TSIA Exchange community with your question! I'd love to hear some thoughts from some of our other members here.

    @DeniseStokowski @Piyush Dogra would you mind sharing some of your ideas and what has worked in your organizations around this?

  • JohnPatrickAzurin
    JohnPatrickAzurin Member Success Coordinator Moderator | mod

    @StevenForth do you possibly have anything to add here?