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TSIA World Envision is almost here. October 16-18th, Las Vegas. Register now!

Community Introductions



  • Gayle Lassen
    Gayle Lassen Founding Member | Scholar ✭✭

    I am excited to join this new community and collaborate with everyone!

  • Alex Vecino
    Alex Vecino Founding Member | Scholar ✭✭

    hi all, excited to be part of this community. Looking forward questions and answers to enrich business in this unique moments of difficulty

  • Deby Covey
    Deby Covey Founding Member | Scholar ✭✭

    I finally got in! Deby Covey, Sr Manager, Digital Certs & Compliance

  • Deby Covey
    Deby Covey Founding Member | Scholar ✭✭

    Please add founding member badge to my account too!

  • Christine Sei
    Christine Sei Founding Member | Scholar ✭✭
    edited May 2020

    Thank you for the opportunity to participate and exchange ideas with TSIA members! One of my responsibilities is service product development for our organization as we begin our transition to developing and delivering XaaS solutions for our healthcare technology customers. We have a tremendous Systems Integrator channel partner community who are also making this transition with us. We regularly leverage TSIA resources and community member information sharing to refine our strategies.

  • Piyush Dogra
    Piyush Dogra Founding Member | Scholar ✭✭
    edited May 2020

    Excited to be part of this community. Look forward to the collaboration and rich exchange of ideas!

  • CindyYoung
    CindyYoung Founding Member | Scholar ✭✭

    Excited to be a founding member - looking forward to collaboration with you all and the entire community!

  • JasminePilar
    JasminePilar Member | Enthusiast ✭

    Looking forward to the discussions here especially during TSW Live!

  • LaSonja Smith
    LaSonja Smith Founding Member | Scholar ✭✭

    Hello All, I am looking forward to the discussions here.

  • Jennifer Dodos
    Jennifer Dodos Founding Partner | Scholar ✭✭

    Hello, happy to be here. I am looking forward to sharing ideas and learning from you all.

  • Peter Larsen
    Peter Larsen Member | Enthusiast ✭

    Hello Everyone, Looking forward to exchanging thoughts and forward-thinking best practices regarding customer success and experience.

  • Alexandria Samples
    Alexandria Samples Moderator | mod

    Hello! I'm really excited to engage with everyone and look forward to sharing ideas!

  • Hello, everyone. Joining the discussion from the SF Bay Area offices of Opentext. Looking forward exploring guidance, ideas, and best practices with all of you participating in this forum.

  • Austin Rohr
    Austin Rohr Founding Member | Scholar ✭✭

    Very excited to see the Exchange up and running! Can't wait to see how it matures and the value created.

  • Hello Everyone! Happy to be connected with all of you!

  • Lexi Provost
    Lexi Provost Moderator | mod

    Hi TSIA Exchange! Thrilled to see all of the knowledge and insights that this community incites.

  • Hi! I am an Education program manager with Tableau/Salesforce. Looking forward to learning from all of you and exchanging ideas!

  • BriannaRuddle
    BriannaRuddle Moderator | mod

    Hi all! Very excited to be part this community. Look forward to learning from all of the shared industry knowledge and thoughts!

  • Randy Mysliviec
    Randy Mysliviec Founding Partner | Scholar ✭✭

    Looking forward to sharing services transformation insights with this community!

  • Karen Allinder
    Karen Allinder Founding Partner | Scholar ✭✭

    Hello All! I'm so excited to be part of this community. I'm looking forward to being a part of conversations about improving customer experiences. Bring it on!

  • GailPropson
    GailPropson Founding Partner | Scholar ✭✭

    Hi everyone! Looking forward to participating in the exchange. My interest is in Customer Success and Field Service.

  • MichaelRaley
    MichaelRaley Founding Partner | Scholar ✭✭

    Hello everyone! Kudos to TSIA for creating this create space to share ideas, ask questions, and help each other through this crisis. Looking forward to discuss and share ideas around self-service, experience intelligence, customer and channel marketing strategies.  

  • Neil Jain
    Neil Jain Founding Partner | Scholar ✭✭

    Hi all. Looking forward to engaging with this community!

  • Phil Verghis
    Phil Verghis Member | Scholar ✭✭


    Phil Verghis from Klever Insight - in the Research Triangle Park region of beautiful North Carolina. Have devoted my life taking care of customers, and now a co-founder/CEO of Klever Insight. We have services and software that helps global enterprises through fast-growing startups solve a key issue.

    Tech support managers are tasked with implementing strategic initiatives like “becoming proactive and preventative,” knowledge management, selecting “best of breed” technology, and rationalizing metrics. Then, in addition to ensuring resolution of customer issues quickly and efficiently, hands-on managers are expected to boost employee engagement and satisfaction as well, which is critical to an organization’s overall success. But even if managers could free up time to focus on strategic goals, they’re often unsure of what steps to take next.

    Klever Insight services and software coaches your management team to take the next best steps to move forward projects and roadmaps. This isn’t just an FAQ list: We’ve converted the collective knowledge of tech support best practices-both proven and leading-edge-into practical, actionable steps that will facilitate strategic, big-picture thinking in your managers, in just minutes a day, without taking away time and attention from their tactical responsibilities. And small steps can have big impact in digital transformations.

    Happy to help in any way. Our customers span global award-winning enterprises to fast-growing startups to shared services areas like HR, IT, Payroll, Finance, Legal and more.

  • Hi! Ernestine (Tyna) Plemmons here! I'm a Strategy and Communications Director for Customer Experience Digital Transformation at Cisco. Previously worked for Salesforce. Looking forward to learning from you all as well as sharing our experiences.

  • Doug Caviness
    Doug Caviness Member | Expert ✭✭✭

    HI All! I'm Doug Caviness, VP Partnerships at cleverbridge. Ever since my first TSIA event (TSW Las Vegas 2017) I've been an active member of the community and really appreciate the relationships and sharing that has been such an important part of my experience. Looking forward to interacting with you. Thanks, Doug

  • AnirudhParihar
    AnirudhParihar Member | Enthusiast ✭

    Excited to be part of this community :)

  • Lynn Fraser
    Lynn Fraser Founding Member | Scholar ✭✭

    Hi - great to virtually meet you all!

  • BillHor
    BillHor Founding Member | Scholar ✭✭

    Hi - Looking forward to working with everyone. Bill