Does customer training increase software license contract value and renewals?
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David Leaser
Member
Looking for data that show customer training increases software license contract value, as well as increases renewals and decreases customer churn. Any recommendations for recent data?
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Comments
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Hi @David Leaser, great question!
TSIA's Education Services Members are able to access this recent poll results: https://www.tsia.com/resources/tsia-quick-poll-the-impact-of-training-on-product-subscription-renewal-rate
Any other thoughts, @Lawrence Kaye ?
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Thanks! Looks like somewhere between 5 and 6% increase in product renewals for higher penetration accounts.
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Thanks, @CarlosAlves - that's the resource I would recommend perusing first.
@David Leaser - feel free to open an inquiry if you want to discuss this further.
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