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COVID-19 Impacts to Digital Customer Experience

Christina Luna
Christina Luna Sr Director, Blue Yonder Digital ExperienceFounding Member | Scholar ✭✭

In the wake of this pandemic how is your digital customer experience strategy evolving? Revised customer engagement strategies? Enhanced customer community plans? Additional plans or changes to online learning, events or webinars?

Answers

  • StephenSpence
    StephenSpence Director, Service Portfolio Management Founding Member | Scholar ✭✭

    As a result of Covid-19 we are being drawn to a more personalized view of support - the individual being as important as the organization we are supporting.