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Are you seeing an uptake in digital self service based on the global pandemic?

AlexanderZiegler
AlexanderZiegler Program Director, Training & SkillsFounding Member | Expert ✭✭✭

We're focussed as a company on B2B and so far we sell our services and products via face to face reps, on self-service marketplaces and also via channel etc. I'm wondering if anybody is experiencing a change in their RtM in B2B business? Are clients using more self-service like Marketplaces or 3rd party Marketplaces? More channel? Or is it that the products are shifting to more digital but the general RtM are staying the same?

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