I'm doing research on this automation topic and interested in the experience of others about practical applications of RPA in the renewal sales workflow.
Good question, Doug. @John Ragsdale@Carlos Alves and @Chris Holm , do you (or anyone you're aware of in the community) have any insights on this?
I'm currently researching RPA to understand if/how Robotic Process Automation is starting to be used for Front Office activities for things like automated quote preparation and customer contact record updating. I'll be happy to share the results of my findings here.
If you're using RPA in your sales or customer success activities, I'd love to learn more.
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