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TSIA Exchange
A community for Product, Sales, and Services teams to navigate business challenges together
Discussion List
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Outcome Based ThinkingWhat are some examples of how you have promoted or adopted "Outcome Based Thinking" in your Services -
What tangible expectations have been changed as "Outside Sellers" have become "Inside Sellers"?The vast majority of our Services salesforce are "outside" sellers -- who are quickly learning the ways of the "internal seller" world. We've been working to rapidly evolve expect… -
XaaS Channel Optimization - Prioritizing Partners’ Economic EnginesWhat have been some successful strategies your organization has employed to design offers that are "channel first" and "partner first"? Specifically ones that included new partner…Answered Christine Sei 41 views 1 comment 1 point Most recent by Meldon Morais Services Delivery & Operations -
How has the shift to a fully remote workforce impacted Service Delivery and Security?What is the impact of Covid-19 to service delivery organization, as workers must work remote from physical NOC? Have there been security implications to providing remote access for workers?Answered ✓ Paul Bohlman 51 views 3 comments 0 points Most recent by StephenSpence Services Delivery & Operations -
What are the top SaaS outage communication best practices?Qlik is transitioning to SaaS first and I am looking for best practices to manage communication to internal and external stakeholders. With COVID-19, communication is becoming a key factor of succes…Answered ✓ Daniel Coullet 205 views 5 comments 0 points Most recent by Melanie Gallo Services Delivery & Operations -
COVID-19 Impacts to Digital Customer ExperienceIn the wake of this pandemic how is your digital customer experience strategy evolving? Revised customer engagement strategies? Enhanced customer community plans? Additional plans or changes to onlin…Answered Christina Luna 91 views 5 comments 3 points Most recent by Tim Lopez Technology & Services Strategy -
What concessions are you making to get renewals done?Hi, everyone. Steve Frost from TSIA. We're currently running a poll that talks about how renewal rates are going, and what you're doing with your policies when customers say their procurement or bud… -
What is the expected post COVID-19 business state for changes made to offers and pricing?Hi Everyone, A crystal ball would be helpful to business planning, right? Without one we can combine all our data and insights to form a collective view of where thing are headed in tech, for exampl…Answered LauraFay 61 views 1 comment 5 points Most recent by David Perrault Technology & Services Strategy -
How are you measuring the impact of COVID on your support delivery?COVID-19 is impacting businesses in infinite different ways. For those of us concerned with how we can provide a great experience and be there from our customers through continued support delivery, h…Answered Justin Nuzum 71 views 3 comments 1 point Most recent by ChrisHolm Services Delivery & Operations -
Are you extending existing contracts to accommodate customers impacted by the Pandemic?In the wake of this crisis, is your organization changing or extending contract dates for service delivery packages?Answered ✓ Courtney Ellis 71 views 2 comments 7 points Most recent by Jeremy Dalletezze Services Delivery & Operations -
TSIA Exchange Ranks & GamificationAs you use TSIA Exchange and participate in questions, answers, discussions, comments, and reactions you'll earn Badges and increase your Rank. Rank will display on your profile and next to your name… -
Meet the TSIA Exchange Founding Community MembersWe are very excited to launch this community with the support of members from the best technology companies in the world. You'll recognize Founding Members by their community role. If you're a foundi… -
What is TSIA Exchange?Based on the industry insights of TSIA's Rapid Research Response to the global pandemic, this is your space to ask critical questions, get answers and engage with subject matter experts across the in…
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- CX / Customer Experience 4
- Service Offers 3
- KPIs 2
- XaaS / SaaS Revenue 2
- SaaS Support Models 2
- Monetization / Pricing 2
- Go To Market Strategy 2
- Digital Transformation 2
- Digital Experience 2
- Knowledge Management 1
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- Partner Program 1
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- Product Roadmap 1
- Customer Satisfaction CSAT 1
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- Customer Renewal 1
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