Recent Discussions
A community for Product, Sales, and Services teams to navigate a global pandemic together
Discussion List
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Outcome Based ThinkingWhat are some examples of how you have promoted or adopted "Outcome Based Thinking" in your ServicesAccepted Answer Chris Wright 17 views 1 comment 0 points Most recent by Thomas Lah Sales & Revenue Growth -
Post COVID-19, are you expecting changes to go-forward Services engagement processes?What will the changes be in our industry as we move forward over the next year or more under a "new normal"?Accepted Answer Chris Wright 32 views 3 comments 1 point Most recent by Thomas Lah Service & Delivery
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What tangible expectations have been changed as "Outside Sellers" have become "Inside Sellers"?The vast majority of our Services salesforce are "outside" sellers -- who are quickly learning the ways of the "internal seller" world. We've been working to rapidly evolve expect…Answered Alex Gershman 44 views 5 comments 1 point Most recent by Spencer Hancock Sales & Revenue Growth -
XaaS Channel Optimization - Prioritizing Partners’ Economic Engineshttps://www.tsia.com/resources/the-state-of-xaas-channel-optimization-2020 What have been some successful strategies your organization has employed to design offers that are "channel first"… -
How has the shift to a fully remote workforce impacted Service Delivery and Security?What is the impact of Covid-19 to service delivery organization, as workers must work remote from physical NOC? Have there been security implications to providing remote access for workers?Accepted Answer Paul Bohlman 41 views 3 comments 0 points Most recent by Stephen Spence General Technology & Services -
What are the top SaaS outage communication best practices?Qlik is transitioning to SaaS first and I am looking for best practices to manage communication to internal and external stakeholders. With COVID-19, communication is becoming a key factor of succes…Accepted Answer Daniel Coullet 64 views 5 comments 0 points Most recent by Melanie Gallo Service & Delivery -
COVID-19 Impacts to Digital Customer ExperienceIn the wake of this pandemic how is your digital customer experience strategy evolving? Revised customer engagement strategies? Enhanced customer community plans? Additional plans or changes to onlin…Answered Christina Luna 88 views 5 comments 3 points Most recent by Tim Lopez General Technology & Services -
Are you converting field service work to depot work in response to COVID-19?Hi Everyone, I'm wondering if anyone has any experience or thoughts on converting existing field service contract work to depot service in light of the pandemic. For example, if you have equipment t…Answered Eric Markwardt 39 views 3 comments 0 points Most recent by Vele Galovski Service & Delivery -
What concessions are you making to get renewals done?Hi, everyone. Steve Frost from TSIA. We're currently running a poll that talks about how renewal rates are going, and what you're doing with your policies when customers say their procurement or bud…Answered Steve Frost 49 views 2 comments 2 points Most recent by Jack Johnson Sales & Revenue Growth -
What is the expected post COVID-19 business state for changes made to offers and pricing?Hi Everyone, A crystal ball would be helpful to business planning, right? Without one we can combine all our data and insights to form a collective view of where thing are headed in tech, for exampl…Answered Laura Fay 43 views 1 comment 0 points Most recent by David Perrault Product Management & Strategy -
What changes in Services Delivery do you envision persisting long-term?In the post-Covid world most of our professional services delivery has moved to offsite. Do you envision this delivery modality shift to persist long-terml? What are the other big shifts you envisi… -
How are you monetizing customer success?Any ideas on customer success portfolio management and how to drive effective monetization or new strategies post COVID-19?Carlos Alves 131 views 8 comments 0 points Most recent by Shane Hughes Product Management & Strategy -
How are you measuring the impact of COVID on your support delivery?COVID-19 is impacting businesses in infinite different ways. For those of us concerned with how we can provide a great experience and be there from our customers through continued support delivery, h… -
Are you extending existing contracts to accommodate customers impacted by the Pandemic?In the wake of this crisis, is your organization changing or extending contract dates for service delivery packages?Accepted Answer Courtney Ellis 55 views 2 comments 2 points Most recent by Jeremy Dalletezze Service & Delivery -
TSIA Exchange Ranks & GamificationAs you use TSIA Exchange and participate in questions, answers, discussions, comments, and reactions you'll earn Badges and increase your Rank. Rank will display on your profile and next to your name… -
Any experiences, challenges, using AR/VR technology for delivery?We generally deliver our service via old-school face-to-face means (including phone). With social distancing, travel restrictions, etc,, we're quickly trying to adopt AR/VR technologies for a richer… -
Mental Well-BeingRichard Branson says, "If you take care of your employees, they will take care of your clients." What has your company been doing to promote the mental well-being of your employees during …Chris Holm 119 views 11 comments 5 points Most recent by Doug Caviness General Technology & Services -
What is the COVID-19 Impact to your Delivery Operations?Hi Community, hope you are all staying safe and healthy! By now we hope you've seen our Rapid Research Response content and polls at: https://www.tsia.com/rapid-research-response. In this communit…Answered George Humphrey 40 views 2 comments 1 point Most recent by George Humphrey Service & Delivery -
Meet the TSIA Exchange Founding Community MembersWe are very excited to launch this community with the support of members from the best technology companies in the world. You'll recognize Founding Members by their community role. If you're a foundi…