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Customer Satisfaction CSAT
Discussion List
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Quality Assurance / Quality Monitoring BenchmarkingHi! For those of you who are conducting quality checks on phone calls, chats, and tickets: How many are you doing each month for each channel? Are your counts based on the agent (e.g. 10 per agent …Answered ✓ Kim Ahmer 53 views 3 comments 1 point Most recent by Kim Ahmer Services Delivery & Operations