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CX / Customer Experience
Discussion List
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Service offerings via collaboration with CS and SupportHas anyone collaborated with their Customer Support and Customer Success teams to provide a next-level experience for customers? Currently, our Support team handles break/fix items and how-to questi…[email protected] 63 views 1 comment 2 points Most recent by Stela Koleva Services Delivery & Operations -
Branding and Voice of Digital Customer SuccessAs we begin to build our digital CS model, moving away from a named CSM, we need to establish a cohesive brand and DCS voice across channels that is personal. I'm wondering what other companies are d… -
Is Customer Success a Path to the C-Suite?I think increasingly the answer is a definite Yes. The charter of Customer Success is expanding in tech companies as they get religion around delivering seamless customer-first experiences & outc… -
Has anyone on here read "Digital Hesitation" yet? Thoughts?Heard JB and Thomas talking about "Digital Hesitation" on the TECHtonic podcast. Have you read it yet? What stood out to you?JasminePilar 152 views 3 comments 0 points Most recent by Doug Caviness Technology & Services Strategy