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Deby Covey

| Scholar ✭✭

Deby Covey · Sr Manager, Digical Certs & Compliance · | Scholar ✭✭

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Deby Covey
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Founding Member
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4
Company
OpenText
Bio
From a start in Engineering, I moved into the Customer Support with the ability to work well with Engineers as well as interface with clients. My prior position enabled me to help set up processes for handoffs between the Production Services team, T1 client interface team, T2 client interface team, Tier 2 Technical support, Tier 3 Engineering, Solutions Implementations, Solutions Management teams, and Marketing (support of new products). My ability to cohesively bring these teams to agreement and advanced knowledge of the entire corporate product base enables me to continue moving the company forward towards the new structure and apply best practices from each team that I am included. This knowledge has prepared me for my current role as a Senior Manager for Digital Certificates Management & Compliance. My team currently handles over 75,000 private and public certificate renewals on a proactive basis to ensure the smooth, safe exchange of data for our customers and their trading partners. We also handle all new releases with security & compliance features (cipher additions & removals, TLS versions, root/int certs). Specialties: organization, solutions building, standardization techniques, network, Project Management, Agile methodology, ITIL methodology.

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