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John Andrews · Global SVP, Service Offer Design & Development · | Scholar ✭✭

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John Andrews
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Founding Member
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Company
NTT Ltd
Bio
John has spent his career to date in Product/Service Management and Development, across the Air Transport, Fixed and Mobile Telecommunications, and broader ICT sectors. Today, as NTT Ltd’s Global SVP of Service Development, John leads the global service offer design and development function, with service offer lines spanning Support, Software Subscription, Proactive Support and Managed Services. In this role, John and his team are responsible for bringing new service offers to market, offers that then monetise the investments made, contributing in the strongest way possible to our company’s growth and profitability targets. Whilst, of course, delighting our clients with exceptional service quality and reliability. A particular passion of John's is striving to achieve the holy grail of expediting time-to-revenue of new service offers, achieving predictability of committed launch dates, whilst balancing business demand with the ability to deliver. In this endeavour, and over the last couple of years, John has been at the forefront of an enterprise-wide transformation, moving beyond waterfall and introducing an agile methodology for service development using Scaled Agile’s SAFe approach.

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