Mary Cay Kosten · SVP Services Operations · | Scholar ✭✭
About
- Username
- Mary Cay Kosten
- Joined
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- 18
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- Roles
- Founding Member
- Points
- 23
- Badges
- 4
- Company
- Dell Technologies
- Bio
- Mary Cay is the SVP of Services Operations at Dell Technologies and leads a team of 1,300 professionals that provide operational support to the Dell Technologies Services organization. Her team is responsible for driving operational excellence and implementing innovations across Dell Technologies Services. This includes areas such as eServices & Knowledge Management, Program and Change Management, Business Services, Remote Support Contact Center Operations, Command Center, Process Engineering and Data Sciences, Data Enablement and Analytics, and the Global Centers of Excellence. Kosten has over 30 years of experience in service and supplier management, with a proven track record in building outstanding service delivery organizations. Prior to joining Dell EMC, she was Vice President of global customer services delivery for Oracle/Sun Microsystems, responsible for delivering all elements of Sun Microsystems’ support services.
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