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PhilipSevere · Director, WW Customer Experience

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PhilipSevere
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BD Biosciences
Bio
Responsible for Identifying, and driving global service programs to improve customer experience and reduce service delivery costs. Drives reduction in variances in serviceability and service delivery through the implementation of Lean Six sigma methodologies and development of rigorous control plans. Leads large cross-functional team projects to drive standardization, stability and simplification of global services processes. Ensures the Global services organization is compliant to quality systems regulations and requirements. Supports the successful execution and implementation of global green and black belt projects. Establishes a culture of innovation and execution.

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