Comments
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I try to accommodate the situation as much as possible. If I'm just reaching out to ask a quick question I'll tend to keep video off similarly if I am listening in on a town-hall style presentation. However if it's a team meeting or a scheduled smaller meeting, then we encourage video on as much as possible. Our company…
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@Jaime Farinos When conducting with individual customers we will generally include a Business Value Assessment/Attainment as part of our 360 to ensure our customers are receiving the specific value that drove them to purchase our product.
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We have seen a small increase in our NPS, generated primarily from movement of Detractors to Neutrals rather than an increase in Promoters. The movement happened mostly during the first few weeks of COVID's impact on our customers switching to remote work (mid-March) and has been steady since then. Of note is that a large…
