Comments
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Yes, they usually tie this directly into the CRM or CS platform. For example, we have one customer who attributed 25% of new business to the community for new products they were not currently purchasing, but the discovery came for the community. Other customers, for example, track % of questions answered by the community…
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Hey @DougCaviness Great questions. There are lots of companies that are using community to help scale customer success operations. As a vendor in this space, we see lots of companies using community to scale customer success, this includes the customer onboarding journey as well as re-direct customers for non-account…
