Alex Vecino · Digital Customer Support · | Scholar ✭✭

Comments

  • Our response rate has been stable as well, around 16% on email surveys. Agree with many colleagues that we need to ensure we are not over surveying the customers. We apply a quarantine of 30 or 60 days depending on kind of interactions to avoid the customer receiving the survey again and again. Important to mention that…
    in Response Rate Changes to Customer Experience Surveys? Comment by Alex Vecino June 2020
  • hi all, excited to be part of this community. Looking forward questions and answers to enrich business in this unique moments of difficulty
    in Community Introductions Comment by Alex Vecino May 2020
Avatar