Comments
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Thank you for the insights and references, @Steven Forth !
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In the context of our segments, 'value' is measured with respect to our business and weighs both current product revenue as well as the 3 year outlook.
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Our approach to customer segmentation has been to focus our resourcing and investments in alignment with the value and opportunity of a given segment. The top level segments in order of descending value were: Preferred, Core, and Standardized. For customers in the Standardized segment, the emphasis is on automation and…
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We are in the beginning phases of our journey towards deliverable/value based offerings. The barriers we've encountered in our early efforts were related to perceived risk of disrupting existing revenue streams as well as challenges from implementing the tracking and management systems necessary to support a value-based…
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We've set a global policy for no in-person events or business travel through the end of the year. In addition, employees have the option to work remotely through June 2021. Any required and critical customer travel, such as for a technical integration that is unable to be done remotely, is evaluated on a case-by-case basis…
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Employee burnout has definitely been a concern, both from the added stresses of the pandemic as well as high customer demand due to the pandemic. Our company has given a few additional global days off as "wellness days" during the summer and we have also implemented a "Flex Friday" schedule, reducing meetings on Fridays to…
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Hello everyone! I'm based in Long Beach, California and expertise is in professional services. I have a background in systems engineering and have been focused on the digital media and entertainment industries for the last decade.