Beverly van de Velde · Global Certification Leader · | Enthusiast ✭

Welcome to the TSIA community @ccason@onestreamsoftware.com!

The challenging part is automating the points. We are requiring the individuals to track their own evidence of points to reach the total needed to keep an active certified status.

We're planning 1) several use cases involving AI, 2) developing new offering types with a reduced effort to produce (e.g., smaller in scope or modified deliverable, including maintaining development focused on non-ILT/OD formats such as webinars, podcasts, videos, and micro courses), 3) completing our "Essentials" series…

Agreed with Bill's/HPE comment. There are probably GAAP considerations if you tried opening training credits for other services offerings. I would think it could get challenging from a reporting perspective too.

Thanks @Slava Kovelman.

Thanks @Alexander Ziegler and @Carlos Alves.

We are currently in the process of defining what we will call "OnePoints", which are different values/points associated with various learning or development activities (e.g., course completion, exam development SME, conference speaker, etc.). We will use this point system for extending certified professionals 'active…

Thanks @Carlos Alves. Although, I'm specifically looking to understand what others are doing for "partners" [who implement software]. Partners have to pay a fee to be an authorized partner, along with meeting other program requirements (e.g., sales & marketing, training, certification, CSAT, revenue). So, they expect…

Thanks @AlexanderZiegler! That's good information. (I did go back and read your post and other people's replies from 2020 on the topic of NPS.) Our coverage is primarily the US and Europe and we're assessing both NPS and CSAT.

Thanks, @Heather Ausmus. I'll forward your reply to the OneStream Software Senior Community Strategist.

Hi Bill - I'm looking for an ELA for training requirements and costs for commercial and GSI partners. Does that help?

Thanks, Maria!

Thank you!

Thanks, Carlos! That's very helpful. Enjoy the weekend!

Thanks, Alexander. I'm definitely accounting for partner discounts in the pricing and revenue forecast.

Thanks, Bill. Long time, no speak! I hope you're doing great. I appreciate the sanity check below. I just might reach out to pick your brain a little more. ;-)

Thanks, @Dirk Braune. Happy Holidays!

Thanks, Alexander. As of today, we are providing the registration system/eCommerce, content, and lab infrastructure. Maria and I did talk about ATPs, which I'll summarize below for other people's awareness. Still, I'm curious to know what the industry best practice percentage is for paying ATPs if the company provides…

Years ago at another company we stopped charging and it had the exact repercussions that @AlexanderZiegler mentioned above. Be careful!

The leader of Education Services reports to varying roles (a CEO or other C-level executive, Customer Success executive, Professional Services executive, or other executive from any of the following - Support Services, Operations, Global Services, Sales, Marketing, HR). However, there is a general trend reporting into a…

Thanks, Eddie. Good thoughts and validation of what we need to do. I'm also thinking I really need to put together a case to justify SME time to do some webinars. Beyond that, 'crowdsourcing' comes to mind where I plan to get some partners to create some lab exercises, sample exam items, and perhaps some Captivate…