Comments
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@Tim Schauer this is a very good question. Surveys may have different purpose, measure the customer satisfaction, customer loyalty or customer effort are the main KPIs that Support org usually uses. So the first question to ask yourself is what do you want to measure? When you know let me know I can then give you the…
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For us, increase workload from a Support perspective with more escalations. What we are also trying to do because our Consulting, HR (hiring) team have less assignment is to leverage these team in Support, renewal so increase cross functional team work which has positive effects on people motivation.
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Courtney, thank you for your answer, this is very interesting. Would it be way to follow up on this conversation in a 1:1?
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Glad to be able to make a difference by sharing experience in this community. Excited to be founding member.
