DarrylBenjamin · Senior Director · | Scholar ✭✭

Comments

  • Thanks Jack! I appreciate your ideas! I do the like the "amnesty" program, maybe a 90 day "Welcome Back" with incentives. This activity/program would be for our smaller hardware customers (including Hospitality). We are addressing our larger customers with tech refresh including migrating to Cloud which has been…
  • Hi Steven, you make a great point about differentiating Performance Appraisals/Reviews and Frequent Feedback. You have me sitting in my chair and thinking about the differences in Performance Appraisals(formal performance to goal) frequency annual/semi/qtly vs. a feedback culture(performance, development, teaming) which…
  • Hi Sumit, thanks for your input regarding implemented quarterly OKR format in your organization/company. Would be curious in 6 months how the program is going and are you achieving the desired results for the business and your employees! Thanks again! Darryl
  • Hi Jamie, a lot of good input from the members, the only thing I might add to truly gauge the real "value" the customer perceives from the company's products/services would be: 9) Will you continue buy or renew products and services? 10) Would you recommend XXX product and services to others.
  • Hi George, just wanted to comment on your question to Carlos. My entire Field Engineer workforce in the Northeast US has been working from home for months. Candidly, while it requires more logistical/tactical effort, our service levels have not declined at all. Our customer experience metrics remain extremely high.…
  • As we continue to move through the COVID-19 Pandemic, customers are making greater demands on employee (customer and support teams) protection. Two examples that come to mind recently: 1) Field Engineers are required to join a Zoom session with a customer medical professional to show employee ID and take their temperature…
  • Our air travel is for absolute essential customer activity only. Any requests for onsite support are vetted with the local team and the customer for employee (and customer) safety. Topics discussed are: technical problem severity/impact, facility cleanliness, customer employee health, and requirments to enter the customer…
  • Darryl Benjamin, Senior Director- Oracle Hardware Support. 40+ Years of IT Experience. Home base is north of NYC. Looking forward to sharing the knowledge!
Avatar