Comments
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Thank you for your inputs
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Marketing contributions are always a bit tricky. I think Activity Based Costing has proven to be difficult. Getting to high level numbers of Supply Chain, Delivery and Call costs are not so hard, but through the years the detail needed to understand each an every motion and what specifically is driving the costs is elusive…
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I agree with the "whats in it for me" position, you may also want to look at "when" you ask for the survey? It is part of the normal activity in the interaction flow? Is your customer aware at the beginning that this is a deliverable that you want from them? It has seemed to me if these surveys are delivered "after all…
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Greetings to all - I work for HP and am interested in Data Science, Analytics and also my domain also is Support Analytics. Looking forward to the interaction
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Greetings to all - glad to be part of the team!