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Hello @Debby Houghton In response to your question, I have reached out to our VP Finance and HR at TSIA - Dina Rutledge. Below are her insights and feedback on this topic: Use a rating scale rather than a points/percentage scale. This is why TSIA has a Meets Expectation or Needs Improvement ratings only. Anyone on Needs…
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Hello David, Thank you for your discussion topic and sharing your challenges with the current bonus incentive for Services. Many companies deploy a wide variety way of approaching sales compensation for services to create a smarter sales compensation to motivate performance, retain sales reps and align sales behavior to…
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Hello @Junaid Thank you for posting the discussion on “How a newly created agency specializing in software development can partner with companies and associations for lead generation?”. Aside from us – we can certainly help via your membership entitlements, are you aware that the Technology & Services Industry Association…
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Hello @Francesco my apologies it was already too late after my question seeing you had it spelled out on the discussion subject line. To get the conversation started, let me pull in the following TSIA Exchange members for their input: @SorenMarklund @JosephReifel @Neal Hatton @Ronald Stovall Hi @DavidBaca @SaraJohnson any…
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Hello @Francesco what does "AHT" stand for? Thank you.
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Hello @Neal Hatton, great questions for the TSIA Exchange community. To get started, let me pull in the following for their insights and thoughts to your questions. Hi @Ashok Gunasekaran @ToddRegonini @Daniel Coullet @SorenMarklund @Alexander Mundorff @JosephReifel any learnings you can share with Neal on this topic? Thank…
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Hi @MattBlack Thank you for your initiative to bring together Professional Services members together at the conference. We hope to see you at TSIA World Interact in Orlando – May 8-10, 2023 https://www.tsia.com/conference
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Hi @Jack Johnson pulling you into the discussion for industry insights on this question. Thank you!
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Hello @Semra Hamitogullari Åberg @KarenKotz @AlyssaOrtiz @Christy Vega @Haytham Nasr @BillHor any insights and/or an Enterprise Learning Agreement template you can share with Beverly? Thank you! Edly
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Hello @Ronald Stovall great questions! Let's get some insights from the TSIA Exchange. @Petra Andersson @JosephReifel @Froinand @Neal Hatton @AasawariDeshpande please vote on the poll. Thank you! Hi @DavidBaca @SaraJohnson and/or @VeleGalovski any industry insights you could provide on this question?
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Hello Doug, Great question. Hi @SorenMarklund @BobNawalinski @BrentCogswell @SumitBhat your are you setting up adoption targets at your organziations? Hello @StephenFulkerson @DarleneKelly any industry insights you can share on this question?
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Hello @DougCaviness I appreciate your thoughtful responses based on your experience. @Giuseppe Cirigioni this was a topic that is of interest at your organization, re: email threads. See Doug's responses above. Your thoughts?
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Hello @MikeBaum, Thank you for leveraging the TSIA Exchange to address your question around handling sanctions on software. To get started, let me pull in a few support services leaders to weigh on your question. Hi @Alexander Mundorff @Daniel Coullet @Justin Nuzum @JosephReifel @SumitBhat @SteveCloughesy @Lane Giles @Paul…
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Hello @Jaakko, Thank you for reaching out to the TSIA Exchange with your questions regarding - How to structure configuration changes/fixes? To get the conversation started, I’m reaching out to the following members for their insights on your questions. Hi @Alex Vecino @Gayle Lassen @Alexander Mundorff @PatrickMartin…
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Hello Shravan, great questions, and a top of mind topic for our members. To get the conversation let's check in with the following TSIA members for their insights to your questions: Hi @JosephReifel @Olivier Pierrot @PatrickMartin @ShaunAdler @LuisdelaViuda @Petra Andersson @SumitBhat your thoughts on the two questions…
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Hello @callmemaisie thank you for submitting your question to the TSIA Exchange. Let's start the discussion and check in with the following members: Hi @Alex Vecino @Alexander Mundorff @Daniel Coullet @Justin Nuzum @Lane Giles @SteveCloughesy @LuisdelaViuda @Benjamin Bloom @StevenForth - do you have any recommendation on…
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Hello @GregKeller , great question! @LuisdelaViuda thank you for the quick response and the TSIA reports on this topic. @Petra Andersson@Petra Andersson @Alexander Mundorff @SteveCloughesy @SumitBhat @Justin Nuzum @Daniel Coullet do you track explicit vs implicit deflections together or separately? Copying…
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Hello @LizDodsworth, Thank you reaching out to the TSIA Exchange. I'm also curious on what the TSIA Exchange response will be on this. Hi @AlyssaOrtiz @BillHor @Christina Major @Christy Vega @Haytham Nasr and @MariaManning-Chapman - Any insights on the use of Jira for Agile project management and capacity planning of…
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Hello @StephenFulkerson @DarleneKelly @MarcTroyan tagging you for your Raj's request above. Do you have a report and/or industry insights on Activities, Milestones and Deliverables that a CS organization provides form minus 69 to day plus 60? Thank you, Edly
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Hello @RajDoshi, Thank you for reaching out to the TSIA Exchange with your questions on onboarding. At TSIA we believe "Customer onboarding is the first step in a customer journey with your company’s technology or service. During this critical phase, organizations want to begin to explain in deeper detail how the product…
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Hello Goncalo, Great question, TSIA members would also be interested in learning too. @Alexander Mundorff @Daniel Coullet @Justin Nuzum @Lane Giles @SorenMarklund @SteveCloughesy @SumitBhat — Any insights from your experience with SW vendors what are the typical fix times for Critical, Major and Minor severity cases?…
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Hello @MelanieCarlson, In addition to reaching out to @JeremyDalletezze PH.D/VP Analytics at TSIA, I am also adding @GeorgeHumphrey, VP & Managing Director, Service and Delivery Research and Advisory at TSIA for his insights and experience. He hasn't built a flywheel based on very large amounts of data, but he has done…
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Hello @MelanieCarlson, Thank you for reaching out to the TSIA Exchange community with your challenge effectively visualize the fly wheel effect in Tableau or other software. Let’s start with @Jeremy DalleTezze VP, Analytics for his insights on your business challenge. Hi @Jeremy DalleTezze you work extensively in Tableau,…
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Hello @BrianFady Great questions you have posed to the TSIA Exchange community regarding “Revising Support Services prices for Service Attach offers for HW or AHW-SW solutions”. A lot to cover here, let me pull in our TSIA Exchange founders and active members in the Support Services community for their insights on this…
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Hello @DivyaAgarwal thank you for reaching out to the TSIA Exchange. Great question! Let's check in with a couple of Managed Services founding members to see if they could provide some insight with your question, like @David Harbert and @Lori Hurley. In addition, @George Humphrey and @Jeff Connolly what insights have you…
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Hello Corinne, Thank you for reaching out to the TSIA Exchange community for insights and best practices regarding SLAs for email support cases. Let's reachout to the active SME's on the exchange for their thoughts on this topic. Hello @Daniel Coullet @Steve Cloughesy and @Tim Klimavicz please share your insights and the…
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Hello @Doug Caviness, The TSIA Exchange has a feature to do polling. For a higher response rate from the Exchange Community, I recommend reposting your questions as a poll. Simply, "Ask the Question" again and open the dropdown options and select "New Poll". Please @mention me for me to reach out and solicit responses from…
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Hello Gavin, Great question and can’t wait to see what responses you receive from the TSIA Exchange community. To get started, I'm reaching out to @Eileen Looi @Gayle Lassen and @Katy Allen - HI! do you have any insights you can share with Gavin with his question? For additonal insights, I’ve also reached out to @John…
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Hello Doug, Great questions and thank you for throwing it out to the community in preparation for your presentation at TSIA Interact on May 4-6, 2021. Hello @Christopher Vasquez @Gavin O'Leary @David Bisciotti @Austin Rohr and @Christina Luna , Can you share any insights to Doug's questions regarding leveraging automated…