Comments
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So far we haven't seen NPS scores being negatived affected due to remote delivery. In fact, we are seeing an improved customers' scores due to speed in delivery enabled through virtual tools and broader skillset pool globally.
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There are positive impacts where new opportunities in the areas of contact tracing and monitoring arise in response to the Covid-19 situation. Customers proactively reached out for help which is seen as an improved way to engage. We also reach out to our customers to ask for the areas where we can help and this approach…