Home
›
Francesco DiMauro
›
Comments
Francesco DiMauro
·
Director, Customer Service & Excellence
Activity
Discussions
5
Comments
2
Comments
@CarlosAlves Thank you for the quick reply. I did review the whitepapers as I am a member of TSIA but unless I missed it, I was not able to see a call out that speaks to phone or chat Avg Handle time (AHT).
in
Average Handle Time (AHT) benchmarks
Comment by
Francesco DiMauro
December 2022
Average Handle Time
in
Average Handle Time (AHT) benchmarks
Comment by
Francesco DiMauro
December 2022
Activity
Discussions
5
Comments
2