Comments
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@DivyaAgarwal you're more than welcome! :-)
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Hi Divya! Thanks so much for the GREAT question! When I was running offer and product management for managed services at a tech company I used to get the same question. This question is a key indicator of a pivot from “product-led” to “services-led”. While I don’t have a good answer for you from a metic prespective, I can…
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@Darryl Benjamin Great feedback Darryl! We're seeing very similar results across all service delivery practices (Professional Services, Field Services, Managed Services, Support Services, Education Services, etc. According to one of our polls on the impact to productivity, 19% were less productive 55% saw no impact and 26%…
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Hi Steven, I'm anxious to see how the community responds to this question. You are not alone, most companies were completely unprepared for the impacts of COVID-19 on the industry. As a result, we see companies spending 20% more time on strategy and planning for the organization - strategy is always tough when it's…
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Hi Tim, I'm anxious to see what kind of feedback you get from other TSIA members and the community at large on this. When we work with members on governing regional performance, it obviously depends first on the kind of business. For example, a PS dashboard will be very different from a managed services or support services…
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Hi Chris and Lexi, great question indeed! We absolutely are seeing members proactively reallocating resources from one service practice to another, in order to balance underutilized functions. We know transactional services business such as professional services and field services are being hit pretty hard by the COVID-19…
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Thanks @Carlos Alves ! Curious, would you say that having almost everyone work from home has helped or hindered your service levels?
