Comments
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Great comments on this thread thus far. One persistent challenge, even with new technologies that come with embedded analytics and out-of-the-box integrations, is getting all of the data required for your analysis in one spot and in the correct shape. In most cases, our team still has to pull multiple tables from system A…
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Today's poll is Services Convergence! - Participants will help us understand to what extent services are converging in today's environment. Here's the direct link:
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@Maria Manning-Chapman wrote a blog post this April regarding how companies and customers are reacting to the cancellation of on-site training. There is a chart that shows customer actions and how they differ across 4 large geographic areas. For example, customers from Asia Pacific are nearly 4 times more likely than…
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I agree that the usage data is precious - it can help vendors and partners unlock value and help their customers improve their business. As vendors look to their partners to increase customer success, data has to be shared. Here is a great conference presentation by J.B. Wood that describes, among other things, how vendors…
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Today's poll is Very Virtual Offices - Participants are helping us answer how technology and services companies are changing the office environment? Are they permitting remote work, can employees move anywhere, and are they adjusting salaries based on new locations? Here is the direct link to the poll:…
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@Pierre Raynal , I agree with @Jim Bignell that moving to subscription can change the dynamic. In terms of how to respond to a 20% discount request, that's a tough one, I'll defer to @Steve Frost for guidance. We do have an open poll on renewals practices and policies during the crisis. There are 3 questions applicable to…
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@Courtney Ellis , in addition to the live poll, we collected data on related questions in April. At that time, 47% of technology providers were providing exemptions/extensions on Subscriptions. Regarding these exemptions, we asked a follow-up in terms of grace period lengths. 32% selected 1 month, 36% selected 2 months,…
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Can't wait to discuss analytics with everyone!
