Comments
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Hi Brian, for Services attach offers it’s typically every 1-2 years driven by all the factors you listed above, portfolio changes, margin considerations etc. A number of our Services attach offers are annuity offerings so that impacts our ability to implement changes based on existing customer commitments. Support is also…
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Hi Doug, good questions. Here's my take. 1) Do you currently use automated emails for communicating with your customers to help drive successful renewals? (Y/N) Yes 2) If yes, what is the primary benefit you’ve seen? (increase in dollar renewal rate, saved time of reps in contacting customers, customer satisfaction, other)…
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I agree Lexi. There's great data in both those reports. I've also worked with ServiceXRG before in the past. They recently published a paper called customer success portfolio management which may be of interest to you Justin? I'd encourage you to reach out to them directly. Tom's always amenable to chat and share ideas.
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@Pierre Raynal, one tactic we're looking at is transitioning large maintenance renewals to subscription. When you move the transaction from support renewal to license, it give you a little more flexibility with regards to deal dynamics. We're then able to blend the subscription with premium services, maintain the booking…
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It's hard given the current climate but we are looking at creative ways to leverage points/credits for services creation. Primarily because it allows us to rapidly bring ideas to market and test their feasibility.
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Looking forward to collaborating! Great forum, thank you TSIA!
