Comments
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yes it can, that's how we use it
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I’m surprised no one has responded, but then again, maybe there isn't anything new. For me personally, there is a world of difference on my ability to connect on Zoom when everyone else has their video off. Something that I've transfered from the physical world to the virtual is scheduling short sessions with customers to…
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We leverage the Einstein Platform from Salesforce including Einstein Analytics for dashboarding, Einstein Discovery for AI-driven insights and Einstein Sentiment Analysis for, you guessed it, Customer Sentiment Analysis at an opportunity level. We also use Tableau on top of an AWS datalake
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Thanks for your answer Denise
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hmmmm, interesting thought, you'd need to be connecting your device management software with your CRM and I'd bet a pretty terrifying amount of logfile data, but I know I've seen these types of analytics available from call center vendors. I can tell you at FinancialForce, we've seen developer productivity (# of bugs and…
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well, training for us is more of a "customer satisfaction and adoption" strategy than a profit center, so without the need for travel or catering, the transition to "free" for our remote Instructor-led training was not that difficult
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we have a CCO that reports to our CEO, the CCO owns CMS , training and our professional services org.
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we have a CCO that reports to our CEO, the CCO owns CMS , training and our professional services org.
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We've created a whole "FinancialForce CARES" initiative, in which free "Remote Instructor Led" training is a primary component. We were fortunate in that we had an initiative to transition to more "remote" training started the middle of 2019, as our 2 primary "in person" training hubs (other than going on-site at…
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We leverage the Einstein Platform from Salesforce for advanced analytics and predictive data science, including customer sentiment, across our entire organization We use some of the core Gainsight reporting, but we also bring Gainsight data into our core dashboards. We've also productized the Einstein dashboards we've…
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for critical training/certification, I'd expect late this calendar year, but I expect "virtual training" to far outpace "in-person" for the near future
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I'm Joe Thomas, the Analytics Evangelist at FinancialForce for the last three years, before that I spent far toooo long at Oracle, focused on analytics and reporting for the Oracle suite of ERP applications. I live in San Francisco near Dolores Park, and I come to TSIA for interesting outside perspectives on services…
