Comments
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@StephenSpence we are looking at better defining the various options that we provide to clients and I'm curious if you landed on a name on this? (appreciate it is an old post) We have: Onboarding Services: pre-packaged services delivery for rapid deployments of simpler products Implementation Services: productized services…
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Hi @PatrickHurley Would love to know your opinion on this as we have been refining our approach. Creation of the updated demo org was a combination of our leaders for pre-sales, product marketing and sales. The maintenance of it will be owned between pre-sales and product marketing: Presales owned the technical upkeep,…
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Hello @Jaakko Good post from @PaulRees which provides excellence guidance on the importance of transparency and the communications on this issue. Your sales, services, CS, Account Management teams would needed to be very aligned on the message. Here are a few additional things for consideration: Were the additional…
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Hi @Amit Raut Here are a few things I've see in the UC and comms space, some of your peers are aiming to move the transactional services fees to a recurring model and bundling in with subscription in their high-velocity / high volumes of throughput. The vendor provides onboarding services and well as on-going support which…
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Hi @MWilliams We use Salesforce for our CS team where we leverage the core platform capabilities for running a range of CS activities including health scores, success reviews, project delivery and CS task allocation (via Precursive PSA), support cases (via ServiceCloud) as well as seeing embedded product usage through a…
