Comments
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This was a great track to see the common elements and new ideas on digital strategies for customer success. I took great ideas away from each session I saw/reviewed!
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I agree with the need for usage data as table stakes. To get started, you can use standard engagement metrics (email open/click throughs, web content engagement, etc.) to measure as leading indicators. I'd expect that these are out of the box metrics in your CSM platform and your website. Surveys can then be tailored based…
