Kathryn Perkins

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  • Brian, some great ideas! With my customer success team I try and do a different event activity a couple times a month. Because our world is so virtual meeting intensive, I want to have programs that don't feel like another Zoom/Team meeting and create personal connections that are memorable and fun. What I have enjoyed is…
    in How are you keeping your staff engaged remotely? Comment by Kathryn Perkins June 2020
  • With our company's focus on customer intimacy, all our customer facing services (customer success, customer care, customer enablement, subscription services, education, and existing customer revenue/renewals) all report into our Chief Customer Officer (COO). I have previously managed customer success teams is sales,…
    in Where does Customer Success "live" within your organization and why? Comment by Kathryn Perkins June 2020
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