Comments
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Hi Peter - I've found success in providing information or data that other teams don't have. For example, a combined view of data or a trend analysis that leads to new insights that impact account strategy. These insights can up-level conversations showing the difference between the CSM and their more technical…
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Very valuable insights. Thank you so much @John Ragsdale and @Gail Propson - I'm taking immediate action to review and deploy from your comments.
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Thanks @Gavin O'Leary. Very helpful! I especially like your focused attention on closed loop feedback.
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@Carlos Alves How often did the portfolio team launch new offerings into the market?
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Hello - I'm Kerri Wienbeck, Sr Director of Customer Success Enablement at Medidata Solutions. We are in a unique scenario of starting a customer engagement and experience practice in the current environment. I look forward to learning best practices and building them into our strategy from the beginning.
