Comments
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This webinar may be helpful. Also maybe @Dave Baca or @Sara Johnson have some insight. https://www.tsia.com/webinars/the-layers-of-customer-loyalty
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@Ibrahim Aqqad We have a few partners that may help with this. Neuron7.AI Quark.AI You can search for more here. https://www.tsia.com/members/community/partners Also maybe @SaraJohnson or @DavidBaca have some insight.
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@Kevin Schraer Thank you for the question. As you can see there are some use cases. Make sure to understand the scope of what it can and cannot do. Here is a link to the FAQ. https://help.openai.com/en/articles/6783457-chatgpt-general-faq Points that stand out: Can I trust that the AI is telling me the truth? ChatGPT is…
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Hi @SG_1970 Welcome to TSIA. We see these main practices. 1) A lab to create standard work (MTM / UAS = Methods-Time Measurement Universal Analyzing System) 2) Mine work order history for reference. This requires that you capture actual work type by causal. 3) Use AR in triage, a picture says a thousand words. 4) Use AR to…
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Hi @Kate Lepore Please check this webinar out. https://www.tsia.com/webinars/unlocking-revenue-growth-with-customer-loyalty-in-field-services
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@GoncaloPereira I'd start here. https://www.tsia.com/resources/defining-managed-services
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@GailPropson You're welcome. It was good timing for the topic. The great thing about TSIA webinars is 24 hours after the live event you can view it on-demand as well as download the slide deck.
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Hi @GailPropson We will hold a webinar that will touch on this topic in 2 weeks. Please see the link below. https://www.tsia.com/webinars/unlocking-revenue-growth-with-customer-loyalty-in-field-services While will focus on Field Service benchmark data, we will also cover best practices (method, frequency and metrics…
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Hi @Karen Bautista, In our TSIA Support Services and Field Services Benchmark studies, we provide the below definition for resolution time. RESOLUTION TIME: For this survey consider resolution time to be defined as the time from SUPPORT SERVICE or FIELD SERVICE INCIDENT inception until the final solution has been provided…
