Comments
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@CarlosAlves All great takeaways Carlos! I remember when Thomas mentioned the "status quo" and the other thing he added to that is if you aren't going to promote change and the "status quo" is going to be your answer (some On-Prem companies fall into this category)then you better be absolutely certain! What I took from…
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I was really impressed with the the keynote: How a remarkable customer experience can be your best sales and marketing strategy.
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I really enjoyed the keynote: The Re-engineering of Sales Generation given by J.B. Wood. Spoke about a lot of interesting changes coming to the sales and customer success side of the tech industry.
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The keynote fireside chat on Tuesday from 8:15am to 9:15am by Thomas Lah looks intriguing to me. He's speaking with Ansa Sekharan from Informatica about being reborn in the cloud! I think this is the transition a lot of companies are currently making right now. It's not always an easy one so looking forward to the steps…
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Thanks for your response, @Patrick McGowan. I look forward to hearing more from others as companies are forced to make tougher decisions as they try and navigate a harsher less forgiving landscape.
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With expansion metrics like net dollar renewal rate (DRR), net dollar retention (NDR), expansion metrics like net expansion rate (NER) and customer health metrics like consumption (low adoption) it can all be a bit much.
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@Patrick McGowan I really appreciate the response. I'd have to say that you are absolutely right when it comes to a lot of companies looking to immediately cut cost and your thoughts on being innovative in a downturn. As I remember the story of how Amazon chose to step it up a notch immediately following the popping of the…
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Hi @DeniseStokowski your link and comments are greatly appreciated! Our organization is already a believer and user of Gainsight. Our CS organization is large enough that we run several CRMs. They each bring something different to the table. The blog you sent makes a lot of great points. A few I have listed below. Whether…
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Hello @Jonathan Corrie I really appreciate your response and yes it helps. I'd imagine Salesforce is quite popular when it comes to what I like to refer to as "the infrastructure of CS". I'm not sure the size of your CS Organization but have you found the need to run another CRM on top of or in addition to Salesforce?
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@CarlosAlves thanks for the response! I'm always blown away by the need for "simplicity" in what seems to be such complicated times. I'll take a look at this one and I'm curious as to what others may be working with and what drove their decision.