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Matan Ilan
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Director of Global Support PMO, P&C
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Thanks you for your response, can you please share how you measure utilization?
in
Support Services productivity through the pandemic...
Comment by
Matan Ilan
July 2020
Thank you @Kirill Markelov I am actually looking for case resolution/handling KPIs. Of course we monitor others as well.
in
Support Services productivity through the pandemic...
Comment by
Matan Ilan
June 2020
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