Comments
-
Hello, Q1: How do you measure TAM workload and/or account effort? For workload you can consider to have the TAMs input their time into a time-tracking system at the end of the week to summarize how much time they spent on various activities. This could be done by account, so you can compare how much time is spent servicing…
-
Q. Are you finding its harder during different parts of the year to schedule necessary calls with your customers? A. Yes. Quarter-end and year-end are especially difficult times as the customers are focused on hitting their financial or sales targets at those times. Q. How are you mitigating this ebb and flow? A. Generally…
-
Hello, We chose to go with a return to office policy that maximized flexibility. In the news over the last several months we watched several companies try to take a heavy-handed approach. This didn't seem logical in what remains an employees' job market in the first couple of quarters of 2022. Instead, we encouraged some…
-
Hi Amit, We could probably benefit from a bit more context with your question. Q1. What do you need to do with the vertical expertise that you want to leverage? For example, do you need the expertise to help you sell, or to provide tech support to customers, or ... something else? Q2. What type of industry -- you mention…
-
I think participant selection is important for advisory boards, and they require a leader with a dynamic and positive personality. Avoid having customers on the board who are just complainers; the participants need to be coached that the feedback must be provided in a constructive and positive manner. Otherwise the board…
-
In my humble opinion, the best newsletters are: The ones customers self-subscribe themselves to because they want the newsletter, vs. newsletters sent unsolicited The ones sophisticated enough to get through spam filters and end up in the "Focused" tab and not the "Other" tab in Outlook -- the "Other" tab gets ignored are…
-
R&D Cloud DevOps -- ie the staff who manage the platform/infrastructure
-
It's certainly challenging, especially in the first half of 2022 as the sanctions are being updated and expanded often. We are using commercially available sanctions screening software to manage it, due to the the complexity. I think utilizing a software tool is the only way, because the sanctions can come in different…
-
Hi Kate. I was at a TSIA conference several years ago when the keynote speaker (from the TSIA) informed the audience that NPS was "dead" as a measure. That said, it continues to be used commonly and I will offer some suggestions here. Surveys tend to have low completion rates. For this reason you will need to lean towards…