Pat Day | Enthusiast ✭

Comments

  • @Neelu Shaikh and @Jaime Farinos great to see our thought leadership here ! I do see some delays in the CSMs building relationships if they have on boarded into the account via this new virtual world. Also, in the infrastructure (IaaS market), it's a multiyear cloud journey that takes time for the CSMs to build their…
    in How is your CSM team adapted to being VirtualCSM ? Comment by Pat Day August 2020
  • Have to agree with Jaime's perspective on references, retention, customer sentiment and product adoption. Product sentiment is a bit of challenge as there are numerous elements to this that are out of the CS team control, but it is important that the CS function drives this on behalf of the customer. The right level of…
    in What metrics (e.g. KPIs) does your customer success team get measured on? Comment by Pat Day August 2020
Avatar