Peter Larsen · Senior Director, NA Customer Success · | Enthusiast ✭

Comments

  • Focusing on vendor-defined offers, for which my organization aligns with, I am in agreement with all thoughts presented by Jack. I believe many of the "what-if" scenarios are covered. Persona's, disciplines, etc. are discussed. What I will add is that the Renewals business model must align with your Customer Journey Model.…
  • @Steven Forth - Much thanks for your prompt feedback. And "yes", sales and the other critical company stakeholders are well-versed in the creation and execution of customer journey's and the role we each play in increasing the opportunity for our customers to reach their desired business outcomes, etc. My hope is that this…
  • Hello Everyone, Looking forward to exchanging thoughts and forward-thinking best practices regarding customer success and experience.
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