Sarah Lowney · Director of Professional Services, EMEA · | Scholar ✭✭

As an experienced Professional Services leader in the software industry, I drive growth from high-performing teams in keymetrics: utilisation and revenue. Strengths, both personal and professional include judgement, resilience, tenacity and positivity.

Comments

  • We do! There is a specific role that sits in Sales Enablement designated as an overlay-type role, but is a PS specialist. They are introduced pre-sale to the customer and work with the SME's on the customer side to understand requirements from a data, project and even budget perspective to recommend the optimal…
    in Role for PS Revenue Comment by Sarah Lowney June 2020
  • We changed comp metrics pre-pandemic, to move away from utilisation as a driver and instead brought the team on to the company bonus plan, where metrics include revenue, growth and controllable cost, followed by a set of secondary 'soft' metrics such as tracking against goals which includes utilisation and customer…
    in Is anyone adjusting PS incentive comp plans with different measures or lower ute targets? Comment by Sarah Lowney June 2020
  • In our EMEA operation we've planned to be fully remote until February 2021. Our customers are largely still remote, although they anticipate a controlled return to offices here from September onwards. But in discussions with HR and the consulting team themselves, no one feels comfortable with the thought of travelling,…
    in Is anyone seeing a trend back toward in-person Professional Services delivery? Comment by Sarah Lowney June 2020
  • Completely agree on that last point. I'm doing a virtual lunch once a week with my team with the sole purpose of discussing organisation updates I pick up in other meetings - initiatives, news, what the leadership team are working on and reminding people that its still BAU when it comes to goals/OKR's, quarter check ins…
    in How are you keeping your staff engaged remotely? Comment by Sarah Lowney June 2020
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